Refund policy
Return & Refund Policy
Thank you for shopping with Box Fuel.
Please read this policy carefully before placing an order.
All Sales Are Final
Due to the nature of our products, all sales are final.
Box Fuel does not accept returns, exchanges, or offer refunds under any circumstances.
All products, including mystery boxes, are sold "as-is."
By completing your purchase, you acknowledge and agree that you are purchasing a randomized product with no guaranteed specific items or guaranteed value.
No Cancellations or Order Changes
Once an order has been placed, it cannot be canceled, modified, or refunded for any reason.
Please review your order details carefully before completing checkout.
Chargebacks & Payment Disputes
By placing an order with Box Fuel, you agree to contact Box Fuel support first regarding any order-related concerns.
Unauthorized chargebacks or payment disputes may result in:
- Order documentation being submitted to the payment processor
- Loss of future purchasing privileges
- Account restrictions where applicable
Box Fuel maintains detailed records of order confirmations, shipping verification, and acceptance of terms at checkout.
Shipping Issues: Lost or Damaged Packages
Box Fuel packages all orders securely prior to shipment.
Once an order has been transferred to the carrier, Box Fuel is not responsible for delays, damage, or loss caused by third-party shipping providers.
If a package is lost or damaged in transit, customers must file a claim directly with shipping carrier.
Acceptance of Terms
By Completing your purchase, you confirm that you have:
- Read this policy in full
- Understood the terms
- Agreed to all conditions outlined above
These terms apply to all purchases without exception.
Contact
For questions related to your order, please contact:
theboxfuel@gmail.com